Returns and refunds
All purchases made on nogashoes.com can be returned within 14 days of the order receipt date. The right of withdrawal may be exercised with reference to certain products and services indicated in Art. 55, Legislative Decree 206/2005 (Consumer Code).
On Noga Shoes, you can request a return completely independently.
1 - First, log in to your account - CLICK HERE
2 - Follow the instructions to log in
3 - Select the order you want to return
4 - Choose which products to return and indicate the reason for each product.
Your request will be processed by our team. You will receive instructions for the return shipment via email.
*Return shipping costs are the responsibility of the customer. The refund will be issued to the same payment method used, once the goods have arrived back at our logistics center.
The return must be shipped to the following address: Via Ottaviano, 106, 00192 Rome RM
- Items must be returned in the same condition as they were originally sent, neatly packaged and with the return tag still attached.
- Returned items must not have been worn, washed, or altered in any way. Shoe soles must be in perfect condition and show no signs of use.
- Items must be returned with all original tags, packaging, and other accessories (dust bags, garment covers, etc.) received in the parcel.
- Footwear and accessories must be returned in their original packaging, which must not be damaged, altered, or used as a shipping box.
- Following an exchange, the sale is considered final with no possibility of a second exchange, except for items that are defective or do not match those ordered.
Failure to comply with any of the above conditions will result in Noga Shoes reserving the right not to accept the returned merchandise and to ship it back to the Customer at the Customer's expense. *We will check the quality of the product and issue a refund only if it meets the conditions of the return policy.
Return shipping costs are the responsibility of the customer. Please remember that the customer is responsible for the return until the package reaches our facility; therefore, we recommend using a tracked and insured shipping method. Please note: we remind you that shipments outside of Europe are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs duties. The customer will be responsible for the payment of these amounts. Please contact your local customs office for further information.