All purchases made on nogashoes.com can be returned within 30 days of receiving the order. The right of withdrawal can be exercised with reference to certain products and services indicated in art. 55, Legislative Decree 206/2005 (Consumer Code).
On Noga Shoes you can request a return in complete autonomy.V
1 - First log into your account - CLICK HERE
2 - Follow the instructions to log in
3 - Select the order you want to return
4 - Choose which products to return and indicate the reason for each product.
The request will be handled by our operators. You will receive the return shipment instructions via e-mail.
*The return is charged to the customer. The refund will be made to the same payment method used, from the moment the goods return to our logistics centre.
The return must be sent to the following address:
- Items must be returned in the same condition in which they were originally sent, packaged neatly and with the returns tag still attached.
- Returned items must not have been worn, washed or altered in any way. The soles of the footwear must be in perfect condition and show no signs of use.
- Items must be returned with all original tags, wrappers and other accessories (dustbags, and clothing covers, etc.) received in the package.
- Footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used as a packing box for shipping.
In the event of non-compliance with one of the above conditions, Noga Shoes reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense. * We will check the quality of the product and issue refund only if it meets the conditions of the return policy.
The shipping costs associated with the return of the goods are charged to the customer.
Remember that the customer is responsible for the return until the package reaches our office, for this reason we recommend the use of a traceable and insured shipping system.
You can also request a return shipment organized by our logistics office with a €5 service charge deducted.
Please note: we remind you that non-European shipments are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance fees. The customer will be responsible for paying this amount. Please contact your local customs for more information.
Contact our Customer Service using our Chat.
The service is available from 10:00 to 18:00 - from Monday to Friday